Customer Retention Associate
About The Position
The Customer Retention Associate responds to and resolves issues for customers who are considering closing their accounts, offering solutions to retain them. The associate educates customers about the benefits, rewards, and features of keeping their accounts, maintains control of conversations, and appropriately answers customer questions and objections. Work is on-site in Sioux Falls, South Dakota, and employees must live within 50 miles of a PREMIER location or plan to relocate. Full-time and part-time shift options are available, including weekday afternoon/evening hours and every other Saturday; Sundays are not scheduled. The role includes up to three weeks of paid training and ongoing training opportunities. Starting pay is $17.25–$19.15 per hour, with potential monthly incentives and additional pay for nontraditional hours or bilingual skills. Career progression from Associate I through Associate IV includes pay increases, and top performers may have access to flexible scheduling.
Nice To Haves
- Bilingual skills, compensated with a 10% differential.
- Strong performance may qualify associates for flex scheduling.
Responsibilities
- Respond to and resolve customer issues when customers are considering closing their accounts, and offer solutions to retain them.
- Follow established procedures and company guidelines to ensure tasks meet quality standards and comply with regulations.
- Educate customers on the benefits, rewards, and features of retaining their accounts.
- Maintain control of customer conversations and appropriately answer objections and questions.
Benefits
- Full medical benefits for employees working 20 or more hours per week.
- Free dental and vision coverage.
- Paid time off plans, including PTO, sick pay, and bonus days.
- 401(k) with a dollar-for-dollar match up to 5% of total compensation.
- Special discounts and offers for events at the Denny Sanford PREMIER Center.
- Employee Wellness Program.
- Paid community volunteer hours.
- Employee parties and celebrations.
- Monthly incentives may be available.
- Additional pay of up to $3.50 per hour for nontraditional hours.
- Paid training and ongoing training opportunities.
- Career advancement opportunities with pay increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
