Customer Retention Associate
About The Position
The Customer Retention Associate responds to and resolves issues for customers who are considering closing their accounts, offering solutions to retain them. The associate educates customers about the benefits, rewards, and features of keeping their accounts and maintains control of conversations while appropriately addressing objections and questions. The role requires following established procedures and company guidelines to ensure work meets quality standards and complies with regulations. This position is on-site in Sioux Falls, South Dakota. Employees must live within 50 miles of a PREMIER location or plan to relocate. Full-time and part-time schedules are available. Schedules include weekday afternoon/evening shifts and every other Saturday; Sundays are not required. Paid training can last up to three weeks, with ongoing training opportunities.
Nice To Haves
- Bilingual skills are compensated with a 10% differential.
Responsibilities
- Respond to and resolve issues raised by customers considering closing their accounts.
- Offer solutions to retain customers and their accounts.
- Educate customers about account benefits, rewards, and features.
- Maintain control of customer conversations and appropriately answer objections and questions.
- Follow established procedures and company guidelines to meet quality standards and comply with regulations.
Benefits
- Full medical benefits for employees working 20 or more hours per week
- Free dental and vision coverage
- Paid time off, sick pay, and bonus days
- 401(k) with a dollar-for-dollar match up to 5% of total compensation
- Additional monthly incentives for eligible associates
- Additional pay for working non-traditional hours
- Flex scheduling opportunity for top performers
- Employee wellness program
- Paid community volunteer hours
- Discounts and offers for events at the Denny Sanford PREMIER Center
- Employee parties and appreciation events
- Paid training and ongoing training opportunities
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
