Customer Representative - 1 Yr Limited Term (Nisku, AB)

Energy Safety Canada•Nisku, AB

5h•Onsite

About The Position

As the national safety association for the oil and gas industry, Energy Safety Canada advocates for worker health and safety. Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day. This position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

Requirements

High school diploma or its equivalency is required
6+ months experience in a Contact Center or customer service role
Proficient in MS Office and has basic computer skills
Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment
Strong interpersonal and communication skills
Excellent customer service skills, with attention to patience and professionalism
Demonstrated ability to work well as part of a team, with proven reliability
Must be able to work in a high-volume, fast-paced environment
Ability to sit for long periods, navigate multiple computer systems with repetitive motions, and utilize devices typically found in an office environment

Nice To Haves

Data entry experience with focus on accuracy and troubleshooting is an asset
Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

Responsibilities

Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.
Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
Maintain customer data, including certify Energy Safety Canada courses.
Other duties as required.