Customer Rep Assoc II (Seasonal Intermittent)

Department of Transportation•Swans Island, ME

11h•Onsite

About The Position

The Maine State Ferry Service is seeking a Customer Service professional to work at our Swans Island location. This Seasonal Intermittent position is active between May and the first Monday in November. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

Requirements

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.
All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.
Must obtain a TWIC (Transportation Workers Identification Credential) Card within 30 days of hire.

Nice To Haves

Some positions may require possession of a valid Class B Maine Motor Vehicle Operator’s License.

Responsibilities

Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS).
Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone.
Manage vehicle line queues while working outdoors in all weather.
Cleaning/maintaining the interior/exterior of the terminal.
Performing other duties as required or requested by Supervisors/MSFS Management.
Perform other duties as required or requested by immediate supervisor.