Customer Rep Assoc II (Intermittent)

State of Maine • Swans Island, ME

19h • Onsite

About The Position

The Maine State Ferry Service is seeking a Customer Service professional to work at our Swans Island location. Responsibilities include, but are not limited to: Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees. Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS) Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts. Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone Manage vehicle line queues while working outdoors in all weather. Cleaning/maintaining the interior/exterior of the terminal. Performing other duties as required or requested by Supervisors/MSFS Management. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

Requirements

• A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

Nice To Haves

• Possession of a valid Class B Maine Motor Vehicle Operator’s License.

Responsibilities

• Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.
• Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.
• Obtain a TWIC (Transportation Workers Identification Credential) Card within 30 days of hire.

Benefits

• 13 paid holidays
• 3+ weeks of vacation leave annually
• 12 days of sick leave annually
• Health Insurance Coverage (State of Maine pays 85%-95% of employee-only premiums)
• Dental Insurance (State of Maine pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS))

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees