Seasonal Customer Service Rep

Fanatics • Winona, MN

17h • Onsite

About The Position

The Customer Service Representative serves as the initial point of contact for our customers, entrusted with ensuring the delivery of exceptional customer experiences. As a key member of the customer service team, you will embody the qualities of an athlete, furnishing our clientele with clear, precise, and knowledgeable information regarding the products offered by WinCraft. Our personalized service approach will be characterized by friendliness, individual pride, and a mindset focused on making business interactions effortless.

Requirements

• An Associate’s degree in Business or a similar field of study.
• One to two years of professional experience in customer service.
• Strong interpersonal and customer service skills.
• Strong phone contact handling skills and active listening.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to multi-task and work in a challenging fast-paced environment.
• Capable of working in both an independent and collaborative work environment.
• Proven track record of meeting deadlines.
• Ability to share work among the customer service team.
• Strong ability to interact with fellow Athletes.
• Familiarity with CRM systems and practices.
• Ability to find positive solutions in any situation.

Nice To Haves

• Bilingual skills – Spanish is helpful.

Responsibilities

• Manage a high volume of daily customer phone calls and emails with professionalism.
• Assess and address customers’ needs to ensure satisfaction.
• Accurately input all assigned orders into the system, striving to meet or exceed daily Key Performance Indicators (KPIs) for customer satisfaction.
• Review and resolve relevant holds and late order reports daily.
• Update orders as necessary for price adjustments and shipping dates, maintaining accurate records in the system.
• Handle customer complaints within company policy, offering appropriate solutions and ensuring follow-up for resolution.
• Maintain records of customer interactions, process accounts, and manage document filing.
• Provide accurate, comprehensive information using appropriate methods and tools.
• Stay informed about new product launches, specials, and bookings to provide customers with complete information.
• Adhere to all policies, procedures, and restrictions established by management, particularly those regarding Licensed Properties.
• Foster and strengthen internal relationships as part of the WinCraft team.
• Follow policies and procedures outlined by WinCraft’s leadership team.
• Engage in process improvement activities, including identifying opportunities to enhance the service experience for both external and internal customers.
• Perform additional duties as assigned.

Benefits

• Compensation rate for this position is $18-19/hour which represents base pay only and does not include short-term or long-term incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees