Customer Renewals Specialist
About The Position
As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
Requirements
- 4+ years of Renewal or Customer Retention experience, carrying a quota
- Experience in pricing and negotiating enterprise-sized contracts
- Experience using Salesforce.com as CRM required
- Software Sales experience; SaaS or subscription sales is preferred
- Experience and knowledge of AI, Automation, and/or APA preferred
Nice To Haves
- High problem-solving ability to learn and adapt quickly, while being a self-starter
- Team-oriented with the ability to succeed in an entrepreneurial environment
- Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
- Strong presentation and communication skills (verbal, written, and listening)
- Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
Responsibilities
- Meeting or exceeding assigned objectives and quotas for renewal business
- Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
- Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal
- Educating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
- Maintaining, updating, and managing all Salesforce.com renewal opportunities
Benefits
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- Eligible for 4 company Achievement days off per year
- Variety of health care and well-being benefits
- Paid family/parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
