Renewals Specialist

RLDatix • Chicago, IL

4d • Hybrid

About The Position

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a US-based Renewals Specialist to join our Customer Success team, so that we can drive a seamless, consistent renewal experience that maximizes retention and customer satisfaction. The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue, strengthen client relationships, and contribute to the mission of safer healthcare through long-term customer partnerships. This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming.

Requirements

• Previous experience in customer success or SaaS renewals, ideally within a growing organization (experience with acquisitions is a plus)
• Ability to thrive in ambiguity and navigate gray areas in a fast-changing, dynamic environment
• Proven success quickly learning new systems and processes and adapting to change
• Familiarity with contracts, terms, and basic legal language is ideal
• Sincere interest in joining a new team and function within our organization that is actively being built and shaped
• A knack for working collaboratively across teams within a fast-paced, customer-focused environment

Responsibilities

• Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue
• Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures
• Collaborate with internal teams (Customer Success, Sales, Finance, Legal) to optimize playbooks, governance, and renewal strategy
• Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction
• Track and report on renewal performance metrics to identify trends and continuously improve outcomes

Benefits

• health
• dental
• vision
• life
• disability insurance
• 401K
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed