Customer Reliability Engineer or Technical Specialist

Smiths Group • Swedesboro, NJ

1d • Onsite

About The Position

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to meet the partnership agreement. The role independently evaluates and selects seals and equipment and makes recommendations, with oversight from the account manager and/or regional engineer. The position may also lead one or more customer reliability personnel at a customer facility. The candidate must be willing and able to travel as needed to support assignments.

Requirements

• Bachelor's degree in engineering, preferably mechanical engineering; high school diploma or GED required.
• Experience with mechanical seals, rotating equipment, and basic engineering principles applied to work assignments.
• Knowledge of PCs and software.
• Previous participation in continuous improvement activities, including Kaizen, SMED, Lean, or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate understanding of the financial aspects of a manufacturing operation.
• Ability to handle multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communication skills.
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours, including weekends as needed to meet business demands.
• Willingness and ability to travel as needed to support assignments.

Nice To Haves

• Experience working in a diverse environment with a global company.

Responsibilities

• Proactively review customer applications and make specific recommendations to improve MTBR, with oversight from the salesman and/or regional engineer.
• Analyze and evaluate customer applications and submit recommendations for improvement using the John Crane Application Data Information Sheet for approval.
• Direct installation and commissioning of mechanical seals and their auxiliary support systems.
• Observe, collect, and evaluate customer data, then report seal program results using John Crane reliability management software, such as ServiceMax.
• Maintain John Crane's equipment survey.
• Communicate orally and in writing with customers, company personnel, and vendors, providing counseling, recommendations, and technical assistance.
• Make technical presentations to customers or management, with oversight from the account manager or regional engineer.
• Provide maintenance and operations personnel with customer training as required.
• Assist customers with the Management of Change process.
• Collect new equipment data sheets from customer project engineers for review by the account manager and/or regional engineer.
• Lead one or more customer reliability personnel at a customer facility when required.

What This Job Offers

• Job Type: Full-time