Customer Reliability Engineer or Technical Specialist

Smiths Group•Swedesboro, NJ

2d•Onsite

About The Position

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility, participating in activities with the customer to meet the partnership agreement. The role independently evaluates and selects mechanical seals and equipment and makes recommendations under the oversight of an account manager and/or regional engineer. The position may also lead one or more customer reliability personnel at a customer facility. The role reviews customer applications and recommends improvements to mean time between repairs (MTBR), evaluates applications, and submits recommendations for approval. It directs installation and commissioning of mechanical seals and auxiliary support systems; collects and evaluates customer data; and reports seal program results using John Crane reliability management software. The position maintains equipment surveys, communicates technical recommendations and assistance to customers and internal or external partners, provides customer training, assists with Management of Change, and gathers new equipment data sheets for review. Travel is required as needed to support assignments.

Requirements

Bachelor's degree in engineering; mechanical engineering is preferred. High school diploma or GED is required.
Experience with mechanical seals and rotating equipment, and knowledge of basic engineering principles applied to work assignments.
PC and software knowledge.
Previous participation in continuous improvement activities, including Kaizen, SMED, Lean, or equivalent.
Strong knowledge of personal computers, Microsoft Office, and machining practices.
Moderate understanding of the financial aspects of a manufacturing operation.
Ability to handle multiple priorities simultaneously in a high-stress environment.
Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
Effective written and verbal business communication skills.
Ability to complete tasks in a timely and efficient manner.
Ability to work flexible hours, including weekends as needed to meet business demands.
Willingness and ability to travel as needed.

Nice To Haves

Experience working in a diverse environment with a global company.

Responsibilities

Review customer applications proactively and recommend specific improvements to mean time between repairs (MTBR), with oversight from the salesman and/or regional engineer.
Analyze and evaluate customer applications and submit improvement recommendations through the John Crane Application Data Information Sheet for approval.
Direct installation and commissioning of mechanical seals and their auxiliary support systems.
Observe, collect, and evaluate customer data and report seal program results using John Crane reliability management software, such as ServiceMax.
Maintain John Crane's equipment survey.
Communicate orally and in writing with customers, company personnel, and vendors, providing counseling, recommendations, and technical assistance.
Make technical presentations to customers or management with oversight from the account manager or regional engineer.
Provide training for customer maintenance and operations personnel as required.
Assist customers with the Management of Change process.
Collect new equipment data sheets from customer project engineers for review by the account manager and/or regional engineer.
Travel as needed to support assignments.
May lead one or more customer reliability personnel at a customer facility.