Customer Relationship Specialist - U.S. Lubricants

U.S. Venture, Inc.•Appleton, WI

2d•Onsite

About The Position

As a Customer Relationship Specialist, you will communicate directly with current and potential customers in person or over the phone, ensure customer’s needs are met, use critical thinking skills to solve problems and offer top level customer experience both internally and externally. You will need to have extensive knowledge in our CRM tools and ability to help and train other members of the Customer Experience team. You will work with Sales, Operations and other departments within U.S. Lubricants to execute a high level of customer experience. This position will be located onsite in Appleton, WI.

Requirements

Attention to detail and accuracy of work
Ability to use office equipment including computer, phones, CRM tools etc
Above average written and verbal communication skills
Ability to deal with customers under various and/or difficult situations
Ability to work with various departments and job levels within the organization
Ability to provide best in class customer experience
Currently authorized to work in the United States on a full-time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States.

Nice To Haves

Extensive knowledge in our CRM tools
Ability to help and train other members of the Customer Experience team

Responsibilities

Interacts with customers over the telephone (outbound and inbound calls) or in person to ensure that customer needs for products and services are being met
Work with outside vendors and distributors to ensure customer needs are met
Work primarily with Industrial and larger scale customers
Support customers within various lubricants industries
Provide support to other sites when needed
Utilize problem solving skills to resolve customer questions and concern
May perform special projects or handle specialty areas as assigned
Partner with other departments to help achieve internal strategic goals
Provide insight to day to day logistics of customer experience to achieve strategic goals of the company.
Determine customer requirements for new products and services, and introduce new products to on-going accounts
Provides information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
Generate customer orders
Work within multiple platforms and portals to support customer needs
Work within Salesforce to log any extraordinary incidents to better track interactions with customers
Attend and actively participate ongoing in Lubes 101 training with technical team
Maintain outstanding levels of customer experience, ethics and trustworthiness
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned