Customer Relationship Manager

DEX Imaging•Aurora, CO

1d•Hybrid

About The Position

The Customer Relationship Manager (CRM) proactively supports and strengthens customer relationships, ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.

Requirements

Ability to establish and maintain effective working relationships with employees, businesses, and the community.
Ability to communicate clearly and concisely both in oral and written form.
Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
Completes additional tasks and assignments as requested by Leadership.

Nice To Haves

Bachelor's degree (B. A.) from four-year college or university is preferred.
One to two years Sales related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Build and maintain strong, long-term client relationships through proactive communication and personalized service.
Independently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.
Identify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.
Lead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.
Maintain accurate CRM documentation of client interactions and contract details.
Monitor client accounts proactively, identifying potential risks and implementing mitigation strategies.
Develop and deliver insightful, data-driven Business Reviews.
Regularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.
Partner with internal teams to deliver tailored solutions aligned with client goals.
Contribute to process enhancements and participate in professional development initiatives.