Customer Relationship Manager

Dabadu•Kitchener, ON

3d•Onsite

About The Position

At Dabadu, we’re on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that’s rethinking how things should be done. Our ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We’re not a traditional organization… we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks. If you’re passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.

Requirements

A Bachelor’s degree and 1–3 years in a client-facing role (Customer Success, Support, or Account Management preferred)
Strong written, verbal, and presentation skills! You know how to communicate clearly and effectively
Enthusiastic, self-starter attitude with a team-focused mindset
Experience engaging with senior-level and executive stakeholders
Eagerness to work in a fast-paced, early-stage environment
Great at juggling priorities, managing projects, and staying organized
A solid understanding of SaaS business models and B2B platforms
Skilled at tailoring communication for different customer personas
Detail-oriented and methodical in your approach

Nice To Haves

Bilingual fluency in English and French
Experience working with clients in the automotive retail space
Previous experience in a software startup environment

Responsibilities

Lead customers through a smooth onboarding process, setting them up for long-term success and engagement
Build and maintain a communication strategy that drives satisfaction and strengthens customer relationships
Offer expert support around task and project collaboration to ensure clients are getting the most out of the platform
Conduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption
Create and refine processes, resources, and strategies that help maximize product value across customer accounts
Analyze usage data to uncover insights and enhance experiences
Collaborate with the development team to pass on customer feedback and assist in testing new features and releases
Partner with Sales and Leadership to surface expansion opportunities and inform the broader business strategy
Provide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics