Customer Relationship Advocate

ImOn Communications, LLC•Dubuque, IA

9d•Onsite

About The Position

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Customer Relationship Advocate, you will provide technical support through our customer care contact center, for both current and potential cable television, high-speed data (HSD), and phone customers. This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.

Requirements

High School degree or equivalent
At least 2 years customer service experience in a high-contact, service-related environment.
Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
Proven ability to maintain composure in stressful situations.
Flexibility to work variable schedules and overtime as required.
Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.).
Strong leadership skills within a field environment.

Nice To Haves

Telecommunications/Utility industry experience

Responsibilities

Assist customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers.
Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation.
Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
Analyze and solve problems regarding billing, service, or sales issues.
Demonstrate punctuality and consistent attendance.