Customer Relationship Assistant

The Bank of Missouri • Perryville, MO

8d

About The Position

The Customer Relationship Assistant (CRA) performs a variety of tasks, with the primary responsibility of serving as the first point of contact for customers. The CRA provides a high standard of service to current and potential customers seeking help with routine transactions, questions about products and services, or assistance with issues.

The role involves protecting customer information, processing monetary transactions accurately and efficiently, explaining bank products, listening to customers and making recommendations when products address their financial needs, and helping resolve customer questions or problems. The CRA also works with team members to enhance the customer experience and participates in personal and professional development.

Requirements

• High school diploma or general education degree (GED).
• Two to three years of bank-related experience and/or training, or an equivalent combination of education and experience.
• Willingness to learn.

Nice To Haves

• Customer service skills.
• Cash handling skills.

Responsibilities

• Understand and protect customer information and follow customer confidentiality procedures.
• Proactively engage with customers to build strong relationships.
• Accurately and efficiently process a variety of monetary transactions in accordance with bank procedures.
• Know bank products and explain their benefits to customers.
• Listen actively during customer interactions and offer product recommendations when a product meets a financial need.
• Balance cash drawers in accordance with bank policies.
• Assist customers with problems or questions.
• Build, develop, and maintain partnerships with team members to enhance the customer experience.
• Participate in personal and professional development.
• Complete required training in a timely manner.

Benefits

• Competitive salary.
• Personal paid time off, as eligible.
• Paid holidays.
• 401(k), as eligible.
• Employee Stock Option Plan, as eligible.
• Medical, dental, vision, life, and disability insurance.
• Fitness reimbursement.
• Learning, development, and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED