Customer Relations Specialist P/T (Cultural & Community Services)

City of Sunny Isles Beach•Sunny Isles Beach, FL

13d•Onsite

About The Position

The purpose of this position is to perform a variety of clerical and office support tasks, in a typical office setting, related to the function and department assigned which may include customer service, telephone answering, typing, word processing, data entry record keeping, filing, and front desk reception. This is an entry level position in the Office Assistant series.

Requirements

Good knowledge of office practices and procedures including filing and basic record keeping.
Good knowledge of the operation of standard office equipment including word processing and computer equipment.
Good knowledge of English usage, spelling, grammar and punctuation.
Good knowledge of business letter writing and typing formats.
Good knowledge of basic mathematics.
Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files; ability to learn the operation, policy and procedures of the City and the assigned department or office; ability to perform difficult and complex clerical and administrative support work using independent judgment.
Ability to effectively present information both one-on-one and to small groups.
High School Diploma or General Education Degree (GED) supplemented by one (1) year of general clerical/customer service experience; or any acceptable related combination of training and experience.
American Red Cross CPR AND First Aid Certification is required and must be obtained within 90 days of the date of hire.

Nice To Haves

Some college preferred.
Customer Service training preferred.

Responsibilities

Answers the telephone, waits on the general public, and provides information related to department and/or city policies and procedures, makes appointments and announces callers.
Accepts payments, receives cash and makes change, processes credit cards, checks, etc.
Interacts courteously and tactfully with managers, co-workers, customers and/or vendors.
Types, proofreads and processes a variety of documents including general correspondence, forms, memos, statistical charts and specialized documents from drafts, notes, or verbal instruction using a typewriter computer equipment.
Reviews documents for accuracy, completion and conformance to established procedures.
Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports.
Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; assists department with photocopying, assembling materials, and simple clerical work.
Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.
Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.
Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility
Performs other related duties as assigned.