Customer Relations Specialist (Contact Centre, Spanish)
About The Position
Metergy Solutions Inc. (“Metergy†) is a technology company that drives significant carbon emission reductions. As one of North America’s most experienced submetering providers, Metergy has offered turnkey solutions for over 45 years, supplying, installing, and remotely reading meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings. They also handle billing and collection for commodity costs and administrative charges. Their innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by 40%, contributing to decarbonization efforts. Metergy is the #1 submeter provider in the New York and Canadian markets, with over 900,000 contracted meters, issuing over 4 million utility bills annually, and employing over 500 team members. They are a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital, investment expertise, and global reach. Metergy's mission is to provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in submetering and billing, while fostering a workplace with inspired team members. They have been recognized as a Great Place to Work for two consecutive years, emphasizing their commitment to a respectful, inclusive, and high-performing workplace. The company office is currently in Markham but will relocate to North York by the end of 2026.
Requirements
- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Spanish communication skills
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Ability to remain calm and professional in stressful situations
- Ability to manage conflict
- Detail oriented, analytical and inquisitive
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills
Nice To Haves
- Utility, Telecom Industry Experience is considered an asset
Responsibilities
- Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquiries
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances
Benefits
- Fully company covered heath and dental benefits from day 1
- Company funded Health Spending Account
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We provide support for continuous learning.
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
