Customer Relations Specialist (Contact Centre)

Metergy Solutions•Toronto, ON

2d•CA$48,000 - CA$55,000•Onsite

About The Position

Metergy Solutions Inc. is a rapidly growing technology company with a 45-year track record, specializing in submetering solutions to reduce carbon emissions. As a leading submeter provider in North America, Metergy offers turnkey solutions for electricity, water, gas, and thermal energy consumption in multi-residential and commercial buildings. The company utilizes an innovative Submetering as a Service (SaaS) model, which has proven to reduce in-suite energy consumption by 40% and supports decarbonization efforts. Metergy serves over 900,000 contracted meters, issues millions of utility bills annually, and employs over 500 team members. As a portfolio company of Brookfield Infrastructure Partners, Metergy benefits from significant capital access, investment expertise, and global reach. The company's mission is to provide accurate and reliable utility consumption data through market-leading expertise while fostering a workplace with inspired, empowered team members. Metergy has been recognized as a Great Place to Work for two consecutive years, highlighting its commitment to a respectful, inclusive, and high-performing environment. The office is currently in Markham but will relocate to North York by the end of 2026.

Requirements

Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
Minimum high school diploma or equivalent experience / training.
Clear and effective communication skills
Ability to remain calm and professional in stressful situations
Ability to manage conflict
Detail oriented, analytical and inquisitive
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Good keyboarding skills with experience with both Word and Excel software
Experience working in multiple systems
Ability to adapt to a changing environment
Strong organizational and prioritization skills

Nice To Haves

Utility, Telecom Industry Experience is considered an asset

Responsibilities

Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
Participate in special projects and initiatives as assigned
Ensure timely resolution of all inquires
Electronic customer inquiries; Processing forms, applications and customer service requests emails
Researching, analyzing and providing resolution to customer billing complaints
Scheduling customer payment arrangements
Recording and tracking detailed customer interactions and transactions
Initiating and handling all inbound and outbound calls on delinquent accounts
Escalating accounts according to Collections policies and procedures.
Displaying professional telephone etiquette when communicating with customers
Set up disconnections and reconnections
Report preparation and analysis on outstanding balances