Customer Contact Specialist

Cocoa Hyundai, Inc. • Cocoa, FL

6d • Onsite

About The Position

We are looking for someone whose primary responsibility is contacting customers, following up with internet leads, answering inbound calls, and scheduling appointments for our sales team. This is not a high-pressure sales position. Your job is to build relationships, provide exceptional customer service, and help customers schedule their visit. If you're someone who enjoys staying busy and talking with people all day, this is a great opportunity.

Requirements

• Loves talking with people
• Has a positive attitude
• Is dependable
• Enjoys working in a fast-paced environment
• Is coachable
• Is competitive
• Has strong communication skills
• Can stay organized
• Is comfortable spending most of the day on the phone
• Wants to earn performance bonuses

Nice To Haves

• Previous call center, customer service, hospitality, retail, restaurant, or phone sales experience is a huge plus.

Responsibilities

• Make outbound calls to internet leads and previous customers
• Answer inbound calls professionally
• Follow up with customers through phone, text, and email
• Schedule appointments for our sales team
• Confirm appointments
• Respond quickly to new leads
• Update customer information in our CRM
• Build relationships with customers
• Meet daily call, contact, and appointment goals
• Work closely with the sales and management teams
• Calling new internet leads
• Following up with existing customers
• Answering incoming phone calls
• Sending personalized texts and emails
• Scheduling appointments
• Helping customers with questions
• Keeping detailed notes in our CRM

Benefits

• Competitive hourly pay
• Performance bonuses
• Paid training
• Career advancement opportunities
• Full-time position
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Employee Discounts
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed