Customer Relations Specialist

Compass Health Network • Butler, MO

3d

About The Position

The Customer Relations Specialist (CRS) is the welcoming face and first point of contact for the clinic, helping create a positive experience for visitors and callers. The role is part of an integrated care team and supports clinic operations by greeting patients, managing appointment check-in and check-out for primary care, dental, behavioral health, and specialist visits, verifying insurance and demographic information, collecting co-pays, and assisting with front-office tasks. The position involves patient-facing service in a fast-paced environment and may require travel to nearby clinic locations.

The schedule is Monday through Thursday: Monday through Wednesday, 7:30 AM–6:00 PM; Thursday, 7:45 AM–6:15 PM.

Requirements

• At least one year of customer service experience.
• A valid driver's license.
• Agency-established minimum automobile coverage.
• Strong communication and organizational skills.
• Comfort working in a high-traffic, patient-facing role.
• Attention to detail and basic computer and data-entry skills.
• Willingness to travel locally between clinic sites if needed.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in and check-out, including verifying insurance and demographic information.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and follow HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED