Customer Relations Specialist TEMP

Regal Theatres•Knoxville, TN

8d•Hybrid

About The Position

Regal is hiring temporary Customer Relations Specialists to serve as a point of contact for moviegoers. The role involves resolving guest concerns, answering questions, and providing support that reflects Regal’s commitment to exceptional guest service. The work contributes to guest satisfaction, brand reputation, and customer loyalty, in partnership with teams across the business.

Requirements

Experience providing exceptional customer service and helping people solve problems.
Ability to remain calm, professional, and solutions-focused when handling challenging or escalated customer situations.
Effective communication skills, including strong writing, grammar, phone, and interpersonal skills.
Comfort learning and using multiple technology platforms and adapting to new systems and processes.
Ability to investigate issues, gather facts from multiple sources, and exercise sound judgment about next steps and escalation.
Ability to work well with cross-functional teams and build positive relationships while maintaining high service and professionalism standards.
Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Enjoyment of creating outstanding guest experiences and a passion for movies and entertainment.

Responsibilities

Respond to guest questions, concerns, and feedback through email, phone, and social media, providing prompt, professional, and empathetic support.
Investigate and resolve customer issues by collaborating with departments and theatre leadership to gather information and determine appropriate solutions.
Escalate legal, public relations, fraud, and other sensitive concerns to management and appropriate internal teams when necessary.
Assist guests with subscription, loyalty program, website, mobile app, and promotion-related inquiries, ensuring accurate and timely resolution.
Use CRM platforms, social media management tools, and Microsoft applications to document interactions and manage cases.
Analyze customer feedback and recurring concerns, identify trends, and communicate improvement opportunities to theatre and corporate leadership.
Provide Level I technical support to guests and theatre teams.
Maintain confidentiality and professionalism in all interactions.