Customer Relations Specialist

Wisenbaker Builder Services•Jacksonville, FL

About The Position

The Customer Relations Specialist serves as the primary internal and external contact for assigned builder accounts. This role manages account details and order coordination from product selection through scheduling, ensuring orders are accurate, timelines are met, customer inquiries are answered, and issues are handled professionally. The specialist works with builders, internal departments, and teammates to maintain effective account relationships and smooth operations. The role also includes general administrative duties, learning builder software platforms, and cross-training in the Order Processing Specialist role.

Requirements

High school diploma required.
1–2 years of customer service experience.
Strong communication skills by phone, email, and in person.
Detail-oriented, organized, and able to work under pressure.
Problem-solving ability and capacity to work independently or as part of a team.
Proficiency in Microsoft Office and comfort working with databases.
Positive, solutions-oriented attitude.

Nice To Haves

College degree preferred.
Customer service experience in construction or homebuilding is a bonus.

Responsibilities

Serve as the internal and external point of contact for assigned accounts.
Review account process sheets and stay updated on implementation changes.
Verify final selections, change orders, and scheduling communications.
Ensure products are ordered and timelines are met.
Respond to status inquiries and customer follow-ups.
Track and collect Purchase Orders and manage Need PO lists.
Build long-term customer relationships with a professional, solutions-first mindset.
Attend builder meetings when available.
Handle administrative tasks, including email, document preparation, calls, and filing.
Maintain product knowledge and cross-train in the Order Processing Specialist role.
Learn to navigate builder software platforms and enter orders efficiently.