Customer Relations Specialist

Snider Fleet Solutions • Fort Mill, SC

2d • Onsite

About The Position

Snider Fleet Solutions is seeking a Customer Relations Specialist to provide financial, administrative, clerical, and customer support as part of its Customer Relations team. The role requires maintaining knowledge of billing rules, policies, procedures, vendor interface processes, and customer service practices. The specialist works professionally with branch offices, sales teams, and the Corporate office.

This position is based at the company’s corporate office and consists primarily of normal office tasks and interaction with peers and Snider branches. Responsibilities include reviewing, preparing, and transmitting customer invoices; maintaining customer records and accounts; resolving billing issues; responding to customer inquiries; and managing accounts receivable to support DSO goals. The role may require overtime based on branch or department needs.

Requirements

• Associate's degree in Business or a related field, or equivalent work experience.
• Ability to pass a background check and drug screen.
• Strong organizational and time-management skills and close attention to detail.
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, and ability to learn and operate other software such as AS400, SAP, and BTN.
• Superior written and verbal customer service and communication skills.
• Understanding of invoicing and billing procedures.
• Sensitivity when handling confidential matters.
• Reliability, dependability, and self-initiative.
• Ability to work effectively as a team member and independently with minimal supervision.
• Ability to learn quickly and take on new responsibilities.
• Proficiency with 10-Key.
• Ability to interact with all levels of the organization and client base.
• Ability to understand and meet month-end, quarter-end, and year-end deadlines.
• Ability to multi-task and work effectively under pressure and time constraints.
• Analytical skills, including research, data interpretation, and information analysis.
• Ability to train and coach others in administrative practices.
• Understanding of industry standards and practices.

Nice To Haves

• Four-year degree preferred.
• Previous experience in a similar role or industry.

Responsibilities

• Review customer invoices for accuracy and completeness.
• Prepare, review, and transmit customer invoices using billing software on a daily and monthly basis for specified customers.
• Communicate and follow up effectively with the sales team regarding customer information and accounts.
• Update customer files to ensure data accuracy.
• Set up accounts within the SFS ERP system.
• Issue invoice corrections in accordance with company policy.
• Resolve billing issues.
• Manage the Customer Relations mailbox daily and respond to inquiries within 48 hours.
• Analyze customer non-payment trends and collaborate with relevant teams to resolve them.
• Evaluate each customer's credit history to establish payment terms and plans, subject to management approval.
• Manage accounts receivable by customer to maintain DSO goals.
• Work overtime based on branch or department needs.

Benefits

• Paid time off (personal, holiday, sick, and vacation)
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree