Customer Relations Specialist
About The Position
The Customer Relations Specialist schedules outpatient procedures throughout the Hospital and serves as a liaison and representative for the Hospital when interacting with customers and physicians. The role supports specific programs, including the Ellis Info Line and EMG Call Center, as well as programs related to marketing strategies, customer satisfaction, and maintaining a positive hospital image. The Specialist receives and processes incoming calls to the customer/referral line and makes outbound calls to customers. The role also handles EMG Call Center calls from physicians, physician offices, and patients through various hospital departments. The Specialist instructs offices and patients about required blood work, preparations, directions, and instructions for procedures; handles online requests within 24 hours of their appearance; schedules conference room requests; completes required training; and follows patient privacy policies and confidentiality requirements.
Requirements
- High school diploma or equivalent required.
- Excellent interpersonal skills and computer skills required.
- Ability to prioritize and adapt in a changing, fast-paced environment.
- Ability to communicate effectively and provide excellent customer service.
- Ability to professionally handle stressful situations.
- Proficiency with computers, software, telephones, and basic office equipment.
Nice To Haves
- Associate’s degree preferred.
- Three years of experience in a healthcare setting preferred.
Responsibilities
- Schedule outpatient procedures throughout the Hospital.
- Act as a liaison and representative for the Hospital when interacting with customers and physicians.
- Support programs such as the Ellis Info Line and EMG Call Center, along with initiatives related to marketing strategies, customer satisfaction, and the Hospital's image.
- Receive and process calls to the customer/referral line and place outbound calls to customers.
- Receive and process EMG Call Center calls from physicians, physician offices, and patients through various hospital departments.
- Instruct offices and patients about required blood work, procedure preparations, directions, and instructions.
- Handle online requests within 24 hours of the time they appear.
- Schedule conference room requests.
- Complete required training.
- Adhere to patient privacy policies and procedures and maintain confidentiality.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
