Customer Relations Specialist

McLaren Health Care • Flint, MI

21d

About The Position

This position serves as a resource for clients and subsidiary hospital locations regarding specimen and testing information. It provides solutions to issues involving sample integrity, sample volume, test clarification, patient name discrepancies, and questionable results. The specialist maintains and projects a professional image when communicating with patients, medical centers, medical staff, and coworkers.

Requirements

• High school diploma or equivalent.
• Two years of previous experience in specimen collection, handling, and processing and/or related health care experience.
• Knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
• Ability to meet and work with clients.

Nice To Haves

• Associate degree in Applied Science or a related field.

Responsibilities

• Answers phone calls, provides information, or refers calls as needed.
• Communicates with remote locations to discuss and resolve identified problems.
• Provides clients with specimen requirements, expected ranges, production schedules, and information on specimen stability.
• Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transportation of laboratory specimens to McLaren Medical Laboratory (MML).
• Follows laboratory procedures to resolve problems and appropriately documents actions taken.
• Maintains and projects a professional image in communications with patients, medical centers, medical staff, and coworkers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED