Seasonal Customer Relations Specialist

Suburban Propane•Hartsville, SC

1d•Onsite

About The Position

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Our seasonal employees are so essential to our business that if you are hired for this position we will provide you with a monthly bonus up to $1,000.

Requirements

Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment

Responsibilities

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Effectively manage customer account data which includes setting up new accounts and maintaining related data