Customer Relations Specialist

Community HigherEd•Tulsa, OK

4d•Onsite

About The Position

The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Provide front line customer service by answering multi line phone systems, greeting and assisting guests, and performing clerical and administrative project support.

Requirements

High School Diploma or equivalent required
A minimum of two years of customer service experience required
Must have a professional attitude, professional appearance, exceptional customer service skills, and strong communication skills.
Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.

Nice To Haves

Associates degree from an accredited institution preferred.
front desk/administrative experience preferred.

Responsibilities

Provide exceptional, friendly, and professional customer service to internal and external customers
Greet all visitors entering and exiting the building
Answer multi-phone lines, transfer calls, and retrieve and take messages
Contribute to a collaborative team environment by working effectively with Customer Relations team members and cross-functional departments, promoting clear communication, mutual support, and a positive experience for students, visitors, and staff
Support the Admissions department by managing calls, emails, and walk-ins from prospective students and providing general information when Admissions staff are unavailable
Maintain communication with the maintenance and housekeeping departments
Accept and sign for deliveries; assist with mail-outs as needed
Print school-related documents, prepare materials, reports, and other documents as needed
Carry out routine office duties to achieve efficiency and effectiveness
Maintain efficient filing systems as needed
Handle confidential materials relevant to company business
Organize materials and data appropriately in both hard and electronic formats
Sort incoming and outgoing correspondence, distribute received faxes
Maintain front desk supplies and place orders as needed
Produce high-quality communications, oral and written
Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
Interact daily with students, management, vendors, and employees while representing the College’s standards and values
Report all complaints to the supervisor or Campus Director
Complete incident/accident/compliant forms when needed for HR
Resolve customer issues and requests in an efficient and quick manner
Participate in a minimum of two professional developments per year
Other duties as assigned
Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior
Demonstrates eagerness to learn and assumes responsibility, seeks out and accepts increased responsibility; displays a "can do" approach to work.
Shows persistence and seeks alternative solutions when obstacles arise
Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures
Accepts direction and feedback from supervisor and follows through appropriately
Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provision of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately