Seasonal Customer Relations Coordinator

Five Below • Harrisburg, PA

1d

About The Position

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving skills and a collaborative mindset
• Patience, empathy, and the ability to stay calm under pressure
• Sound decision-making, which includes knowing when to escalate or seek support
• Strong follow-up skills and commitment to seeing issues through to resolution
• Ability to thrive in a fast-paced environment
• A positive, team-oriented attitude with a strong work ethic
• Reliable attendance + flexibility to work evenings, weekends, holidays, overnights, and overtime as needed
• Successfully complete our training program
• Ability to troubleshoot basic IT issues
• Ability to learn & navigate multiple systems simultaneously
• Proficient with Microsoft Office Suite and data entry

Nice To Haves

• Prior experience in customer support or an inbound call center environment is a plus!
• Experience with Zendesk, OMS, or WMOS is a plus

Responsibilities

• Engage with customers via phone (inbound/outbound) and email
• Assist with issues related to online and in-store purchases
• Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively
• Collaborate with other departments on service or product-related challenges
• Document all interactions accurately within the Zendesk ticketing system
• Identify recurring issues and share insights with the Management Team
• Participate in weekly High Five Team meetings
• Support other tasks and projects as assigned

Benefits

• health coverage
• financial and personal wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed