Customer Relations Specialist

Compass Health Network • St. Charles, MO

6d

About The Position

The Customer Relations Specialist (CRS) is the welcoming face and first point of contact for the clinic and an important member of its integrated care team. The role supports a positive patient experience by greeting patients and managing appointment check-in and check-out for primary care, dental, behavioral health, and specialist services. Duties also include verifying insurance and demographic information, collecting co-pays, handling phones and scheduling support, and helping clinic operations run smoothly. The specialist may travel to nearby clinic locations as needed and must maintain patient confidentiality and follow HIPAA guidelines.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

• At least one year of customer service experience.
• A valid driver's license.
• Agency-established minimum automobile coverage.
• Strong communication and organizational skills.
• Comfort working in a high-traffic, patient-facing role.
• Attention to detail and basic computer and data-entry skills.
• Willingness to travel locally between clinic sites if needed.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in and check-out, including verifying insurance and demographic information.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain strict patient confidentiality and follow HIPAA guidelines.
• Support day-to-day clinic operations to help ensure they run smoothly and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED