Customer Relations Specialist III, PSA (temp to hire)

Collaborative Solutions•Jersey City, NJ

7d•Onsite

About The Position

Collectors is seeking a temp-to-hire Customer Relations Specialist III to join their PSA Customer Relations team. PSA is the largest and most trusted third-party trading card authentication and grading company in the world. The Customer Resource Center works cross-functionally with other Operations departments. The ideal candidate will be a team player with at least 6 months of customer relations experience in a customer service environment, experience handling customer resolutions, processing and investigating claims, and shipping and handling. The role requires a detail-oriented problem-solver with de-escalation skills and excellent communication. This position reports to the Customer Relations Supervisor and is a full-time, onsite role at the Jersey City, NJ office, Monday through Friday, 3pm-11:30pm.

Requirements

High school diploma or equivalent.
At least 3+ years of relevant customer relations experience.
Strong problem-solving skills.
Excellent communication skills.
Excellent listening skills and an empathetic voice and manner.
Organized, detail oriented, and possess strong interpersonal skills.
Knowledgeable in Google Workspace systems.
Candidates must be authorized to work in the United States.
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time.

Nice To Haves

College degree preferred.
Knowledgeable utilizing Salesforce.

Responsibilities

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses.
Provides accurate, valid, and complete information by using the department protocols to our customers.
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
Maintains accounts by processing customer adjustments.
Continuously updates department spreadsheet of incoming orders.
Escalate unresolved issues to the appropriate lead/supervisor.