Customer Relations Specialist III, PSA (temp to hire)

Collectors•Jersey City, NJ

1d•Onsite

About The Position

Collectors is seeking a temp-to-hire Customer Relations Specialist III to join the PSA Customer Relations team. PSA is the largest and most trusted third-party trading card authentication and grading company globally, having certified over 40 million cards and collectibles since 1991. The Customer Resource Center operates within the operations process, collaborating cross-functionally with other Operations departments. The ideal candidate will be a team player with at least 6 months of customer service experience, including handling customer resolutions, processing and investigating claims, and shipping/handling. Key attributes include being a detail-oriented problem-solver, adept at de-escalating customer situations, and possessing excellent communication skills. This role reports to the Customer Relations Supervisor and is a full-time, onsite position in Jersey City, NJ, with hours from 3pm-11:30pm, Monday through Friday.

Requirements

At least 3+ years of relevant customer relations experience.
Strong problem-solving skills.
Excellent communication skills.
Excellent listening skills and an empathetic voice and manner.
Organized, detail oriented, and possess strong interpersonal skills.
Knowledgeable in Google Workspace systems.
Candidates must be authorized to work in the United States.

Nice To Haves

High school diploma or equivalent; college degree preferred.
Knowledgeable utilizing Salesforce preferred.

Responsibilities

Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses.
Provides accurate, valid, and complete information by using the department protocols to our customers.
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
Maintains accounts by processing customer adjustments.
Continuously updates department spreadsheet of incoming orders.
Escalate unresolved issues to the appropriate lead/supervisor.