Customer Relations Representative
About The Position
The Customer Relations Representative serves as the direct link between City Bar members, customers, and prospects, connecting them with the organization's extensive membership benefits, Continuing Legal Education (CLE) programs, events, and other services. This role is crucial for delivering prompt, accurate, and professional customer service while also providing administrative support for Judiciary meetings and the Small Law Firm Center (SLFC). Key duties include managing correspondence, coordinating meetings, and performing data processing to ensure efficient departmental operations.
Requirements
- Associate’s level degree or higher, or equivalent experience.
- At least 1 year of experience in a customer service environment.
- Excellent interpersonal, communication, problem solving and organizational skills.
- Strong computer skills, with knowledge of Microsoft Office, iMIS and Nimble a plus.
- Excellent communication skills, both verbal and written.
- Ability to perform effectively in a fast-paced, high-pressure environment.
- Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position.
Nice To Haves
- Knowledge of iMIS and Nimble
Responsibilities
- Deliver exceptional customer service to members and customers.
- Manage a high volume of calls, emails, and in-person inquiries.
- Provide in-take of membership requests, virtual law firm applications and registrations for programs and events by phone, fax, in-person visits, or email.
- Maintain a strong understanding of membership benefits, policies, qualifications and various categories, MCLE requirements, CLE programs, CLE policies.
- Respond to customer service inquiries accurately and in a timely manner.
- Conduct outbound member welcome calls to new members.
- Monitor and respond promptly to messages/emails left on membership and CLE voicemail/email boxes.
- Provide in person, phone and virtual support for CLE programs and membership/Association events as required.
- Promote membership, CLE programs, other events and services where appropriate.
- Accurately enter membership applications, event registrations, CLE programs and audio/visual purchases into IMIS.
- Maintain Small Law Firm Center (SLFC) room requests and related service records.
- Track marketing codes and ethics hotline referrals.
- Process credit card, check payments, refunds and cancellations for membership, events, SLFC & live programs. Follow-up on rejected credit cards as required.
- Provide administrative support, including filing, photocopying and updating program materials.
- Support operations for Small Law Firm Center.
- Perform other duties as assigned.
Benefits
- Generous paid time off (vacation, personal, sick time, holidays including office closure during the last week of the calendar year through New Year’s Day, day off for volunteer work, extra time off in summer)
- Choice of medical plans (some offered at almost no charge to the employee)
- Dental
- Vision
- Eligible for 401K when employment begins (with discretionary employer match up to 3% after 1 year)
- Life insurance
- Commuter benefits program
- Employee Assistance Program
- Short-term/long-term disability insurance
- Free New York City Bar Association membership and CLE programs
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
