Customer Relations Representative

CVS Health•Orlando, FL

3d•$17 - $31•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Location: Remote (Webcam Required) Schedule: Hours will fall between Monday–Sunday, 8:30 a.m. – 7:00 p.m. including weekend coverage The Customer Relations Representative supports CVS retail pharmacy stores by responding to customer inquiries through the 1-800-SHOPCVS line. This role operates in an inbound customer contact center environment and is responsible for delivering exceptional customer experience aligned with CVS Health’s purpose and Values. In this role, the Customer Relations Representative serves as a customer advocate by researching, interpreting, and applying company procedures and policies to resolve concerns efficiently and professionally. The position requires strong verbal and written communication skills, cross-functional collaboration, and a consistent commitment to customer satisfaction.

Requirements

Minimum of 1 consecutive year of customer service experience
Excellent communication, organization, and follow-up skills
Ability to clearly explain program and policy details verbally and in writing
Strong PC skills, including the ability to navigate multiple applications simultaneously
Proficiency with Microsoft Windows-based applications and Microsoft Office
Flexibility in work schedule and ability to successfully complete a paid company training program
Ability to work independently in a home-based environment
Strong time management skills and self-motivation
Ability to adapt to changing business needs
Willingness to be trained in additional skills to support business requirements
Ability to use a CVS Health–provided webcam during work hours
Availability to work during hours of operation, including weekend coverage as required
Internet Requirements Remote colleagues are responsible for maintaining internet service that meets CVS Health technical specifications: Minimum 50 Mbps download / 10 Mbps upload (when available)
Internet service may require upgrades to support required systems
Personal hotspots and public Wi-Fi are not permitted
Colleagues must be physically connected via ethernet cable while working

Nice To Haves

Bilingual in Spanish
Prior inbound call center experience
Previous work-from-home experience
Prior retail or pharmacy experience

Responsibilities

Respond to customer calls received through the 1-800-SHOPCVS line
Support CVS retail pharmacy stores by resolving customer concerns with responsiveness, reliability, and professionalism
Serve as a customer advocate when researching and interpreting company procedures and policies
Review and process incoming customer communications, including phone calls, emails, and letters
Communicate clearly and professionally with customers through verbal and written correspondence
Partner with field leadership, category managers, and cross-functional teams to resolve issues in a timely and effective manner
Maintain professionalism and service quality in an inbound customer contact center environment
Provide coverage based on business needs, including weekend coverage