Customer Relations Manager
Lithia & Driveway•League City, TX
•Onsite
About The Position
Dealership: L0358 Honda of Clear Lake Honda Of Clear Lake Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you! We are part of the Lithia Motors family. The largest auto dealership group in the country with over 400 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.
Requirements
- High School graduate or equivalent, 18 years or older required.
- We are a drug free workplace.
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Responsibilities
- Leading CR process management at assigned stores by observing, installing, and training approved processes.
- Call sales customers to follow up on their experience and satisfaction with their vehicle.
- Listen to incoming calls and coach team members on improving their customer communication skills.
- Provide assistance with administering Employee Satisfaction Survey programs.
- Draft response letters to the DOJ as necessary.
- Maintain a working knowledge of the Performance Dashboard.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
