Customer Relations Liaison -Administration Oncology- FT Days- MHW

Memorial Healthcare•Pembroke Pines, FL

2d•Onsite

About The Position

Serves as a liaison between guests, staff, and patients to respond to patient information inquiries. Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions. Receives and processes customer suggestions and complaints. Receives, screens, routes, and/or responds to incoming telephone inquiries. Greets all guests and provides information, directions, or instructions based on guests' needs.

Requirements

High School Diploma or Equivalent (Required)
Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
No experience required.

Nice To Haves

ACCOUNTABILITY
ADMINISTRATIVE SUPPORT
ANALYSIS AND DECISION MAKING
CUSTOMER SERVICE
CUSTOMER SERVICE (2)
EFFECTIVE COMMUNICATION
PATIENT AND FAMILY CENTERED CARE
PROBLEM SOLVING
RESPONDING TO CHANGE
STANDARDS OF BEHAVIOR

Responsibilities

Maintains and regularly updates patient information.
Routes or responds to general inquiries for information or directions.
Receives and processes customer suggestions and complaints.
Receives, screens, routes, and/or responds to incoming telephone inquiries.
Greets all guests and provides information, directions, or instructions based on guests' needs.