Enterprise Customer Relations - Weekend Night Shift

BBI Logistics LLC • Columbus, OH

3d • Onsite

About The Position

The Customer Relations Coordinator supports Enterprise Accounts in a specialized communication role, serving as a primary point of contact for customers and drivers throughout the lifecycle of a shipment. The position focuses on clear, timely, consistent communication, real-time coordination, problem-solving, and relationship management to deliver a high level of service. During the after-business hours of the shift, the coordinator communicates proactively, addresses issues, and helps keep customers, carriers, and internal teams aligned to support a seamless customer experience.

Requirements

• Strong, clear, confident, and professional communication skills with customers and carriers.
• Ability to think quickly and help navigate issues as they arise.
• Customer-first mindset and commitment to a high-quality customer experience.
• Ability to remain calm and effective in time-sensitive situations.
• Attention to detail when relaying information across multiple parties.
• Organization and ability to manage multiple conversations and priorities simultaneously.
• Must be able to work on-site in downtown Columbus, Ohio, on Fridays, Saturdays, and Sundays from 6 p.m. to 6 a.m.

Nice To Haves

• Bachelor’s degree or relevant experience preferred.
• Experience in a similar role managing enterprise accounts in the logistics industry is a plus.

Responsibilities

• Act as the primary point of contact for enterprise customers and carriers, providing updates and maintaining a high level of service.
• Communicate directly with drivers and carriers to relay expectations, updates, and key information.
• Identify and help resolve shipment issues in real time, including delays, missed updates, and miscommunication.
• Relay information and coordinate resolution between customers, carriers, and internal teams.
• Proactively inform customers of changes, delays, or disruptions before escalation.
• Build trust through consistent, professional, and solution-oriented communication.
• Accurately log communications, notes, and updates in the company system and customer-specific TMS.
• Provide real-time pricing for customer requests and coordinate responses with internal teams.

Benefits

• Parking covered by the employer.
• Employee Assistance Program (EAP) and health benefits.
• 401(k) match.
• Paid training.
• Quarterly team outings, happy hours, and events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed