Enterprise Customer Relations - Weekend Night Shift

BBI Logistics•Columbus, OH

2d•Onsite

About The Position

The Customer Relations Coordinator supports BBI Logistics’ Enterprise Accounts team in a specialized communication role. The position serves as a primary point of contact for enterprise customers, drivers, and carriers during after-business hours, providing clear, timely, and consistent communication throughout the shipment lifecycle. The coordinator addresses issues as they arise, keeps all parties aligned, and helps deliver a seamless customer experience. This role is based on-site in downtown Columbus, Ohio, with a weekend night schedule of Friday, Saturday, and Sunday from 6 p.m. to 6 a.m. The position emphasizes problem-solving, relationship management, communication, and real-time coordination in a fast-paced environment.

Requirements

Strong, clear, confident, and professional communication with customers and carriers.
Ability to think quickly and help navigate issues as they arise.
A customer-first mindset and commitment to a high-quality customer experience.
Ability to remain calm and effective in time-sensitive situations.
Attention to detail when relaying information across multiple parties.
Organization and multitasking skills to manage multiple conversations and priorities simultaneously.
Ability to work on-site in downtown Columbus, Ohio, on Fridays, Saturdays, and Sundays from 6 p.m. to 6 a.m.

Nice To Haves

Bachelor’s degree or relevant experience.
Experience in a similar role managing enterprise accounts in the logistics industry.

Responsibilities

Act as the primary point of contact for enterprise customers and carriers, providing shipment updates and maintaining a high level of service.
Communicate proactively with drivers and carriers to relay expectations, updates, and key information.
Address and help resolve shipment issues in real time, including delays, missed updates, and miscommunication.
Relay information and coordinate resolutions among customers, carriers, and internal teams.
Provide proactive updates about changes, delays, or disruptions before they escalate.
Build trust through consistent, professional, and solution-oriented communication.
Accurately log communications, notes, and updates in the company system and customer-specific TMS platforms.
Provide real-time pricing for customer requests and coordinate responses with internal teams.