Customer Relations Associate - Seasonal

Bass Pro Shops • Grand Prairie, TX

3d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing customers with information and directions. The role supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, processes merchandise returns and related paperwork, sorts and returns merchandise to the proper area, sells appropriate hunting and fishing licenses, and administers incentive and reward programs. The associate remains knowledgeable about products and advertised sales, maintains a clean and stocked work area, and follows company policies and procedures. Other duties may be assigned.

The role operates under general supervision and established procedures, with limited alternatives for resolving problems and occasional independent judgment. The associate may also make recommendations concerning work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift.
• Ability to communicate with others and perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to work occasionally in low or high temperatures and noisy environments.
• Ability to perform light work, constantly lifting and moving objects up to 20 pounds and occasionally lifting or moving objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet and acknowledge customers promptly and in a friendly, outgoing manner.
• Handle merchandise carefully and provide customers with information and directions.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to customer service and ensure a pleasant, productive shopping experience.
• Process customer merchandise returns and complete refund or exchange paperwork.
• Sort returned merchandise by category and return it to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Employee discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED