Customer Relations Associate - Seasonal

Bass Pro Shops•Grand Prairie, TX

5d•Onsite

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, making product recommendations based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives, processes merchandise returns, sorts returned merchandise, sells applicable Hunting and Fishing Licenses, and administers incentive and reward programs. The position requires maintaining product knowledge, awareness of advertised sales, and a clean, neat, and stocked work area while following company policies and procedures. Additional duties may be assigned.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk throughout the shift.
Ability to communicate continually and perform repetitive wrist, hand, and finger motions.
Ability to occasionally use ladders, stairs, or ramps and work in low or high temperatures and noisy environments.
Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects weighing 100 pounds or more, using a team lift as needed.

Responsibilities

Secure all firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Provide friendly, prompt customer service and help ensure a pleasant and productive shopping experience.
Greet customers as they enter the store.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returns by category and return them to the proper area.
Sell appropriate Hunting and Fishing Licenses.
Handle and administer incentive and reward programs.
Maintain product knowledge and awareness of advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow company policies and procedures.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.