Customer Relations Associate

Berlin City Auto Group•Portland, ME

1d•Onsite

About The Position

Berlin City Auto Group is actively hiring a customer-focused, results-oriented Business Development Associate to join our growing team in Portland, Maine! Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $125.00 per week! A Customer Relations associate works in the Service Business Development Center (BDC). They are responsible for answering incoming calls, building customer relationships, and scheduling Service Department appointments. The role of a Customer Relations associate is vital in the Service Business Development Center (BDC). Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and addressing customer needs with the utmost care. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring timely service and getting vehicles back on the road as quickly as possible. While prior call center experience is a plus, it is not required.

Requirements

At least 18 years of age
Ability to pass a pre-employment background check
Authorized to work in the United States
1+ years of customer service experience
Comfortable working with technology, including computers, tablets, and multi-line phone systems.

Nice To Haves

Prior call center experience is a plus

Responsibilities

Promptly answering all incoming Service Department phone calls and emails.
Contacting current and former service customers to confirm and schedule appointments.
Effectively communicating with internet customers using their preferred method of communication.
Maintaining accurate data in the customer database.
Scheduling service appointments at the earliest available time slots.
Following up with customers to ensure their complete satisfaction and promptly addressing any concerns.