Customer Relations Associate

Berlin City Toyota • Portland, ME

1d • Onsite

About The Position

Berlin City Auto Group is actively hiring a customer-focused, results-oriented Business Development Associate to join our growing team in Portland, Maine! Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $125.00 per week! A Customer Relations associate works in the Service Business Development Center (BDC). They are responsible for answering incoming calls, building customer relationships, and scheduling appointments with the Service Department. The role of a Customer Relations associate is vital in the Service Business Development Center (BDC). Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and addressing customer needs with the utmost care. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring timely service and getting vehicles back on the road as quickly as possible. While prior call center experience is a plus, it is not required.

Requirements

• At least 18 years of age
• Ability to pass a pre-employment background check
• Authorized to work in the United States
• At least 1+ years of customer service experience.
• Excellent written and oral communication skills.
• Comfortable working with technology, including computers, tablets, and multi-line phone systems.

Nice To Haves

• Prior call center experience is a plus, but not required.
• We will train - No automotive experience is necessary!

Responsibilities

• Promptly answering all incoming Service Department phone calls and emails.
• Contacting current and former service customers to confirm and schedule appointments.
• Effectively communicating with internet customers using their preferred method of communication.
• Maintaining accurate data in the customer database.
• Scheduling service appointments at the earliest available time slots.
• Following up with customers to ensure their complete satisfaction and promptly addressing any concerns.

Benefits

• Flexible schedule with paid time off that accrues from day one of employment
• medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement of up to $75.00 per month
• Recognition programs & awards are part of the culture that rewards excellence and high-performance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed