Customer Relations Associate Trainee

St. Johns County•Saint Augustine, FL

8h•$38,834 - $55,245•Onsite

About The Position

St. Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St. Johns River, long established agriculture and equestrian scene, and the nation’s oldest city, historic St. Augustine. In 2019 St. Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St. Johns County! The St. Johns County Utility Department is responsible for reading, billing and collection of approximately 66,000 service connections. It also administers and coordinates utility status management reporting, reviews engineering drawings, construction management and performs inspections and surveys for new construction just to name a few! Employees work in a team-oriented environment in a variety of divisions with two common goals in mind: to provide the best services to our citizens and to be the best public utility in North Florida. Utility Customer Relations is a dynamic and fast-paced department. We work Monday through Friday from 7:30 am to 4:30 pm with assigned lunch schedules to ensure continuous customer support throughout the day. The Customer Relations Department is not a call center; however, staff field approximately four to five thousand calls per month. The St. Johns County Utility Department utilizes a fixed-base radio read system for meter reading. Customer Relations staff work closely with Meter Shop staff to provide timely service connections and disconnections, collect accurate meter reads, provide leak detection and meter equipment repairs The Customer Relations Associate Trainee will be responsible for establishing customer accounts through all modes of contact; collecting and posting utility payments and processing service requests. The incumbent will work closely with the Meter Shop to support daily operations and administrative requirements. The ideal candidate must possess St. Johns County’s core values of Dedication, Openness, Adaptability, Visionary, Fiscal Responsibility, Integrity, and Humility.

Requirements

High School Diploma or equivalent recognized certification.
Requires a minimum of one (1) year of customer service experience in a service industry, demonstrating the ability to perform the essential duties of the position.
Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.
Must complete County training course work required and progress to the Customer Relations Associate Position within one (1) year of employment assignment.
Must possess good interpersonal and communication skills to serve others.
Must be able to comprehend, speak and write the English language.
Must be able to operate a computer.

Nice To Haves

Knowledge of customer service principles and practices.
Knowledge of modern office practices and procedures.
Knowledge of computers and job-related software programs including customer billing and utility usage and telemetry software.
Skills in oral and written communication.
Ability to read, write and perform basic mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Responsibilities

Assists all customers with establishing new services, disconnecting existing service, taking payments, account analysis, issuing service requests and closing service requests upon completion.
Utilizes telemetry system for meter readings, leak detection and high consumption reporting.
Responds to lien searches in a timely manner.
Opens, sorts and preps mailed check payments daily.
Maintains files to include document scanning.
Maintains a full-time presence on the job.
Performs other duties as assigned.