Customer Relations Associate 1

United Radio Services • Town of De Witt, NY

3d • Onsite

About The Position

Offer total solution Customer Service by providing courteous, quality, professional assistance with a complete understanding of services provided by United Radio for internal and external customers of United Radio. This is an entry-level position that allows employees to develop foundational skills and become familiar with United Radio’s products and services.

Requirements

• High school diploma or general education degree (GED) and a minimum of one (1) year of customer service experience.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Basic knowledge of the Microsoft Office Suite or similar software.
• Basic understanding of mathematical concepts.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Ability and desire to learn new skills.
• Detail oriented.
• Ability to work independently as well as with a team.
• Prioritize duties and responsibilities appropriately.
• Understand and utilize phone system software to monitor phone coverage and personnel availability.
• Adhere to department and company policies and standards while remaining adaptable and open to change.
• Contribute to a positive, productive work environment.

Nice To Haves

• Experience in customer service or call center preferred.
• Secondary language preferred.

Responsibilities

• Answer customer inquiries received through any channel and utilize developed Customer Service skills; Professionalism, Communication, Active Listening, Positive Attitude and Problem Solving to assist customers efficiently and effectively as well as act as a liaison between technical departments and customers.
• Process Orders and reply to all customer inquiries on a basic level following the guidelines for program assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED