Customer Relations Assistant

CANPACK • Olyphant, PA

14h

About The Position

Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

Requirements

• Secondary education/Bachelor's Degree
• Clear and professional communication
• Organizational skills
• Problem-solving and adaptability
• Customer orientation
• Attention to detail
• English - B2/C1
• Local language

Nice To Haves

• SAP ECC
• SAP S4H Rise
• Integrated Business Planning
• MS Office

Responsibilities

• Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service
• Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment
• Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs
• Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations
• Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied
• Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals
• Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging
• Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level