Customer Relations Assistant

Spee-Dee Delivery Service•St Cloud, MN

2d•Onsite

About The Position

The Customer Relations Assistant will provide administrative support in the Customer Relations department. This role involves responding to inquiries, supporting customers, conducting outbound calls, updating customer information, and managing a high volume of calls in a fast-paced environment. The position requires excellent communication and organizational skills, proficiency in Microsoft Office, and the ability to work independently and collaboratively.

Requirements

At least 18 years of age
High school diploma or equivalent required
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Excellent customer service
Proficient with Microsoft Office Suite and related sales program
Prolonged periods of sitting at a desk, working on a computer, and answering the phone
Must be able to lift up to 15 pounds at times
Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
Must be able to pass a criminal background check.

Nice To Haves

Sales and/or Marketing experience preferred

Responsibilities

Respond to sales department inquiries, emails, and phone calls
Support existing and new customers regarding services, quotes, etc.
Assist with distributing mass mailings and sending out information packets to potential customers
Conduct outbound prospecting and follow-up calls with prospective and existing customers to generate new business opportunities, strengthen customer relationships, and support sales growth.
Update customer account information and enter new shipping accounts into system to ensure correct billing records
Handle a high volume of calls in a fast-paced environment while providing professional, courteous, and customer-focused service
Prioritize and manage multiple tasks effectively to meet deadlines and department needs
Prioritize and complete assigned tasks independently while maintaining effective communication and collaboration with team members.
Perform other related duties as assigned