Representative Consumer Relations - Customer Relations

Tyson Foods•Springdale, AR

23h•Onsite

About The Position

This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints.

Requirements

Broad knowledge in professional field or an equivalent combination of education and experience
Customer Service/Public Relations background
Intermediate computer skills including Tyson systems.
Excellent verbal and written communication skills.
Ability to handle stressful situations problem solving skills and decision-making abilities.
No direct reports.
Resume must be included to be considered for the role.
All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Responsibilities

On the job training in the SalesForce CRM, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges)
Instruction for over 1000 product packaging familiarization.
Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers.
Educate Customers and Consumer on USDA Best Food Safety Practices
Tyson history
Answer employee questions on W-2’s during tax season (when are they receiving them)
Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement)
Learn where every product is produced.
Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer.
Ability to discuss issues with customers and consumers that are a high risk to our company.