Customer Relations Representative

Carnegie Hall • New York, NY

19h • $43,000 - $43,000 • Onsite

About The Position

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. The Customer Relations Representative is a member of Carnegie Hall’s Ticketing Services team, supporting an omni channel contact center. Representatives assist patrons across multiple platforms including phone, live chat, and online channels, delivering high quality service and accurate information in a fast paced environment.

Requirements

• Strong customer service and interpersonal skills
• Ability to communicate clearly and professionally across multiple channels
• Comfortable multitasking in a fast paced, high volume environment
• Ability to work both independently and as part of a team
• Computer literacy required
• Strong attention to detail and ability to manage a wide range of responsibilities

Nice To Haves

• Proficiency with Microsoft Office preferred
• Familiarity with performing arts and classical music is a plus

Responsibilities

• Provide customer support across phone, live chat, and digital channels in an omni channel contact center environment
• Process single ticket sales, subscription series sales, and subscription exchanges
• Assist with contributions, ticket donations, and related transactions
• Support workshop and rehearsal registrations and general event inquiries
• Handle ticket reissuing, refunds, and order adjustments
• Guide patrons through website navigation and provide support for chatbot and self service tools
• Respond to inquiries regarding performances, policies, and general Carnegie Hall information
• Complete administrative support tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed