Customer Records Specialist I or II

Tri Counties Bank•Chico, CA

5d•Onsite

About The Position

The Customer Records Specialist I or II is responsible for completing customer maintenance within the Bank’s core systems which may include CIF record maintenance; Account maintenance; Death of Depositor processing; W8/W9 processing; closed account review; Address confirmation and notice review; returned mail processing and fee posting; document scanning; mobile deposit limit changes.

Requirements

Ability to work in a team environment with moderate levels of background noise.
Ability to grasp new concepts.
Understands Debit/Credit function or concept regarding transaction postings.
Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor.
Ability to follow established Policies and Procedures.
Ability to communicate with peers in a positive, courteous manner with a genuine concern for resolving problems or concerns.
Able to move from one task to another quickly and effectively.
Ability to work independently with moderate supervision of daily work.
Ability to interact and communicate with colleagues of varying levels of expertise.
Ability to communicate business process to technical resources.
Ability to prioritize job responsibilities.
Demonstrates excellent Customer Service abilities.
Demonstrates good judgment.
High School diploma or GED required.
MS Office Suite and Windows based PC Operations.

Nice To Haves

0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity. (For Customer Records Specialist I)
2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity. (For Customer Records Specialist II)

Responsibilities

Complete lower risk and complexity account maintenance tasks within the Signature system.
Scan, index, and maintain bank wide documents within the Bank’s imaging system.
Provide prompt, efficient, and professional service to the branches and departments.
Assist other team members in non-primary assigned duties whenever necessary.
Perform other work-related duties as assigned.
Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy- Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy Act (RFPA), identity theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.