Customer Quoting and Claims Specialist

Simmonds Precision•Vergennes, VT

8d•Hybrid

About The Position

This role involves processing quote requests from new and existing customers, adjudicating customer late delivery and warranty claims, and working with the account management team and other business functions to ensure timely customer quotes. The specialist will maintain open communication, adhere to procedures and policies, and utilize an ERP system and Microsoft Office applications daily. The position requires a high level of productivity, minimal supervision, a proactive approach to workload management, and the ability to adapt to a changing environment. There is also an opportunity to learn customer account management responsibilities to provide backup or surge capacity.

Requirements

Requires a high school diploma and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status).
Customer service experience.
Able to correspond electronically using MS Word, Excel and Outlook.
Able to communicate professionally and effectively, both in writing and verbally in the English language.

Nice To Haves

ERP experience
Experience working in a manufacturing business
Business to business customer service experience

Responsibilities

Processes quote requests from new and existing customers.
Adjudicates customer late delivery and warranty claims.
Works with account management team and other business functions to quote customers on time.
Maintains strong, open communication with co-workers, supervisor and manager.
Is mindful of and adheres to procedures, policies and regulations.
Works daily in ERP system and Microsoft office applications.
Is highly productive and able to assess and execute next steps with minimal guidance or supervision.
Is predisposed to continuous learning. Absorbs and retains new information quickly.
Embodies bias for action and proactively manages workload.
Prioritizes tasks and changes direction or adjusts approach in response to a rapidly changing environment.
May learn customer account management responsibilities to act as back up or surge capacity for other team members.