Mid-Level Customer Quality Support Representative

Spirit AeroSystems•Wichita, KS

About The Position

This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminium manufacturing solutions.

Requirements

5+ years of experience in a quality discipline, preferably in inspection, aerospace, or manufacturing
Working with engineering drawings and customer specification
MS Office (power point & excel) experience
High School Diploma or GED

Nice To Haves

Strong verbal and written communication skills with attention to detail
Quality inspection helpful but not required
Leadership experience helpful
Experienced desired with MES (Manufacturing Execution Systems)
Ability to work effectively in a dynamic and team-based environment
Ability to prioritize requests from multiple sources and support requirements
Self-motivated; taking ownership of projects and issues, including follow through to closure and resolution
Great attitude and willingness to learn

Responsibilities

Represent Spirit as a customer quality representative (CQS). Coordinate non-conformances with the customer and provide visibility.
Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL).
Review all non-conformances that may be sensitive (CSI) to the customer and end user.
Ability to attend, interface and present data during customer meetings.
Apply knowledge of quality policies and governmental regulations to develop and administer long-range customer inspection plans, acting as agent/designee for customer, to meet contractual and other requirements.
Ability to plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.).
Ability to perform design reviews to ensure that quality is engineered into the product and tool.
Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings, and specifications to develop plans for the application of quality disciplines to processes.
Ability to perform configuration audits and reviews of products, tools, and processes.
Ability to compile, measure and analyze process capability data, models to perform trend analyses and risk assessments.
Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements.
Ability to ensure sequenced inspection control points, create and maintain inspection accountability systems.
Ability to identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings.
Provide education and coaching on the Quality Management System and Manufacturing Verification Process.